Top 10 FAQs
1.
Q :
What should I do if I am having wireless connection issues?
Answer:
- Reduce interference. More than likely, your router operates under the 802.11g or 802.11n standards. In both cases networking devices transmit and receive wireless data in the 2.4 GHz (Gigahertz) frequency spectrum. Unfortunately, various models of cordless phones also operate in this frequency range. For maximum performance, its best to avoid phones in this range, instead purchasing phones that work in the 900 MHz (Megahertz) or 5.8 GHz range. If you already have phones that operate at this frequency, try placing the base unit for the phone as far away as possible from your wireless router. In many cases, this will help. Microwaves are also a known source of interference, so be sure to keep that wireless router out of the kitchen!
- The higher, the better. Most of the wireless routers on the market today are designed to be located up off of the floor. Placing the wireless router on the floor affects its maximum broadcast range. If you’re having coverage problems, try putting the router on a desk. If your house is multiple stories, try putting the router on the second floor.
- Pick the right channel. The frequency range that wireless devices operate in is divided into channels (for 802.11g/n, channels 1-11). Due to the technology, these channels actually “overlap” one another, and only channels 1, 6, and 11 are non-overlapping. Most routers come set to one of these 3 channels by default. If you are having issues with performance, it may be due to other wireless routers in close proximity to your device operating on the same channel. This can be easily diagnosed by checking for other wireless routers in the wireless connection utility installed on your computer. If others are on the same channel as yours, it would probably be a good idea to login to your wireless router and change the channel. Your router manufacturer should be able to assist in this process.
- Location is key. Wireless routers designed for the home market may not always cover an entire house. If you do not want to install multiple wireless routers, be very aware of where you locate the one that you have. Try to locate it close to the places you plan on using the wireless connection the most.
- Eliminate obstacles. Never place a wireless router in a cabinet, chest of drawers, behind a desk, etc. The more obstacles that a wireless has to “blast” through, the more limited the range of operation.
- Orientation of the antennas. In some cases, pointing the antenna(s) in different directions can help coverage issues, but the router is designed to operate at peak
2.
Q :
How do I check my e-mail when I am away from home?
Answer:
Comporium subscribers can access their e-mail from the web from the main page of the comporium website or the following web address:
http://webmail.comporium.net
Comporium subscribers can access their e-mail from the web from the main page of the comporium website or the following web address:
http://webmail.comporium.net
3.
Q :
How can I manage my Comporium.net Internet account?
Answer:
You can manage your account by navigating to http://utility.comporium.net. Here you can:
You can manage your account by navigating to http://utility.comporium.net. Here you can:
- Check Dial-Up Usage
- Check personal disc space usage
- Change your password
- Manage distribution list preferences
- Add/Manage Additional e-mail accounts
- Download Internet Security Suite
4.
Q :
How do I locate my junk e-mail and manage my approved and blocked senders lists?
Answer:
To perform both actions login to webmail.comporium.net and then follow the instructions in the URL below.
http://www.comporium.com/site/Webmail-Junkmail/junk_mail.htm
To perform both actions login to webmail.comporium.net and then follow the instructions in the URL below.
http://www.comporium.com/site/Webmail-Junkmail/junk_mail.htm
5.
Q :
How do I setup my Comporium.net e-mail address?
Answer:
Please choose your email client for setup instructions:
Please choose your email client for setup instructions:
6.
Q :
I'm getting an error when trying to send/receive mail. What is the problem?
Answer:
- The maximum e-mail attachment size is 20 MB. Please ensure the size of the message (including attachments) is less than this amount of data.
- The maximum e-mail recipients per message is 200. Please ensure you do not have more than the allowed number of recipients in your message.
- For further information, please click on the following links:
- Issues sending mail: http://www.comporium.com/FAQ/Sending_Mail.htm
- Issues receiving mail: http://www.comporium.com/FAQ/Receiving_Mail.htm
7.
Q :
What should I do if I suspect that I have a virus?
Answer:
To confirm the presence of a virus, use one of the following online scans:
Trend Micro: http://housecall.trendmicro.com
Norton: http://security.symantec.com/sscv6/
McAfee: http://www.pcpitstop.com/freescan/
If you do not have antivirus installed, you will want to do so immediately. Comporium provides a free Internet security suite to all High Speed Internet customers (Dial-Up subscribers can also obtain the software for a small monthly fee). To download, go to http://utility.comporium.net.
To confirm the presence of a virus, use one of the following online scans:
Trend Micro: http://housecall.trendmicro.com
Norton: http://security.symantec.com/sscv6/
McAfee: http://www.pcpitstop.com/freescan/
If you do not have antivirus installed, you will want to do so immediately. Comporium provides a free Internet security suite to all High Speed Internet customers (Dial-Up subscribers can also obtain the software for a small monthly fee). To download, go to http://utility.comporium.net.
8.
Q :
What are the mail/other server names for Comporium Internet Subscribers?
Answer:
| POP: | mail.comporium.net | |
| SMTP: | smtp.comporium.net | |
| NEWS: | nntp.comporium.net | |
| Primary DNS: | 208.104.244.45 | |
| Secondary DNS: | 208.104.2.36 | |
| Tertiary DNS: | 208.104.2.85 |
9.
Q :
Where can I find a list of local access dial-up roaming numbers?
Answer:
Click here for a list of access numbers.
Click here for a list of access numbers.
10.
Q :
Where do I go to get the Trend Micro Internet Security Suite?
Answer:
To download the software and generate a license key, navigate to http://utility.comporium.net and login using your Comporium.net username and password. Then click on Trend Micro Internet Security. Follow the instructions found on this page.
To download the software and generate a license key, navigate to http://utility.comporium.net and login using your Comporium.net username and password. Then click on Trend Micro Internet Security. Follow the instructions found on this page.
